Returns & Exchanges
We certainly hope that you enjoy your purchase from Sarah White, but in the event that you change your mind, we will refund the purchase price if the item is returned to us within 30 days of purchase in original, unused condition (yes, we can tell) and in the original packaging.
To reiterate, in order to be eligible for a return, your item must be unused and in original condition. It must also be in the original packaging. Any item not in its original condition or damaged or missing parts for reasons not due to our error is not refundable and any item that is returned more than 30 days after delivery is not refundable.
Gift cards are non-returnable items.
Only regular priced items may be refunded. Sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase.
If after receiving your item you discover that it is somehow defective, we will exchange it for the exact same item if you return it to us within 2 weeks of the original purchase date. Sarah White, Inc. is not responsible for damages incurred during shipping. We suggest that you refuse delivery if the package appears to be significantly damaged or that you contact the shipper after receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, we will issue a credit to the credit card or other method of payment used for the original purchase. Please send defective returns in the original packaging to Sarah White, Inc. 1133 S. Madison Avenue Dallas, TX 75208. You will be responsible for paying for your own shipping costs for returning your item. We’ll pay to ship your new item to you. Shipping costs are non-refundable. If you are shipping an item values at over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
It can take several days for refunds to move through the credit card processing system, so please allow a reasonable amount of time for the credit to show in your account. If you believe that the refund is taking an unusually long time, contact your credit card company and your bank. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.